- Widget with ratings for real customers
- Imports ratings from other systems, e.g. eBay
- Imports orders and sends e-mails
Why Käufersiegel? Online retailers need to be creative to foster trust among potential buyers. It is a challenge to convince customers that an online shop is trustworthy, and ultimately to increase conversion rates, particularly in the vast world of anonymous and international e-commerce.
The Käufersiegel customer rating by Händlerbund allows you to use ratings, opinions and recommendations posted by real customers to significantly increase trust in your online shop.
Benefits for you include:
- provision of the widget for an unlimited number of shops and ratings
- unlimited number of ratings
- option to display eBay ratings
- display of the trust index and real-time ratings
- notification if negative customer ratings are posted
- protection against abuse of the rating system
- enhancement of online reputation and conversion rate
- import of ratings from selected rating systems
Rating involves the award of 1 to 5 stars based on four individual criteria. Buyers award rating stars for the merchandise, shipping costs, speed of delivery, and customer service criteria. Customers find it easier to rate their experience based on these categories; the system also enhances the meaningfulness of their feedback.
Important information Please note: You must be a Händlerbund member to use the system. The customer rating tool is free with the Premium and Unlimited Membership Packages. We charge Basic members a one-time set-up fee of €34.90 plus VAT.
- Individual legal texts, including update service and acceptance of liability for an unlimited number of online presences
- Unlimited right to legal representation upon receipt of a written warning
- Käufersiegel customer rating
- International legal texts
- Assessment of the shop by lawyers specialised in IT law
- Käufersiegel certification, provided certain conditions are satisfied
Do you have any further questions about the Händlerbund services?
Simply call us or send an email!
Phone: +49 341 926 590
Fax: +49 341 926 59 100
As the largest online trade association in Europe, Händlerbund represents the interests of over 45,000 online presences. A provider of professional e-commerce services, Händlerbund offers the Käufersiegel system and a customer rating tool for online shops, alongside its foolproof legal texts.